Via Tiburtina, 364 Int. 18

00177 Rome - Italy

+39 366 958 5313

24/7 Customer Service

Our Partners

Rete NCC Italia

Rete NCC Italia

Terms and Conditions of Carriage

Rete NCC Italia

Terms and Conditions of Carriage

Read this page carefully before making the purchase; if you have questions about the terms and conditions, please send an email to our customer service at info@retenccitalia.it.

  1. Booking method:

1.1. Notice

the services must be booked 24 hours before the performance. For reservations received without adequate notice, the NCC Italia network may not guarantee acceptance of the services; Rete NCC Italia will however try to make itself available for the performance

1.2. Acceptance of booking

When booking, it is mandatory to provide the following data:

  1. Number of passengers and number of baggage (read carefully Point 6 Conditions for transport);
  2. Date and time of appointment with the customer (time, origin and flight / ship / train number in the case of airport / port / railway arrival transfer);
  3. Pick-up address and travel itinerary;
  4. Customer's first name and mobile phone number;

Once the booking confirmation has been received, the NCC Italia network will send the customer a confirmation of taking charge of the service with the indications of the driver's name and mobile phone, the type of vehicle and the meeting point.

The customer is required the utmost accuracy in data communication; Rete NCC Italia will not be in any way responsible in case of communication of incorrect data by the customer; the data provided will be processed according to the current legislation on privacy.

1.3. What is included in the booking price:

car with driver available;

national highway tolls;

loading luggage in the car.

1.4. What is not included in the booking price:

driver costs (food and accommodation) for services lasting more than 8 hours;

ferry costs;

entrance fees to cities or foreign countries and parking for parking;

VAT 10%;

    2. Cancellations and changes to reservations, delays and no-shows:

2.1. cancellations

The cancellation of the reservation without penalty is accepted with 24 hours notice from the appointment time.

A cancellation fee of 50% of the service amount is applied to cancellations received less than 12 hours.

A cancellation fee of 100% of the amount of the service is applied to cancellations received in less time and in the event that the customer does not show up or refuses the booked service.

In order to be accepted, the cancellation must be sent by email.

For customer cancellations, caused by unforeseen events due to reasons not under its control, NCC Italia Network may not apply any penalty (after receiving the appropriate justifications). In this case, the cancellation is accepted immediately also through the telephone channel.

2.2. Changes

Any changes to the data transmitted during the booking phase will be accepted within 4 hours of the appointment time.

After this deadline, in the event of a request for modification of the data transmitted during the booking phase (times or itinerary of the service), the minimum amount due by the customer to the NCC Italia network will in any case be that established previously during the booking phase.

The itinerary that the vehicle will have to travel in order to perform the service must be pre-established with the customer during the booking phase; any unexpected route changes, implemented for reasons other than emergency or heavy traffic (technical problems to the vehicle, driver's or passengers' ailments), will be subject to an increase proportional to the difference in mileage between the predetermined path and the path actually implemented.

2.3. Delays

For all the services not subsequently specified (points 3-4-5 airport, port and railway transfers) a free waiting of passengers is tolerated, equal to 15 minutes starting from the appointment time; after this deadline, the customer is required to pay an additional sum foreseen by the company tariff, for each hour or fraction of 15 minutes of waiting by the driver staff.

2.4 No show (no show)

For all services not subsequently specified (points 3-4-5, airport, port, railway transfers), in case of no-show of passengers within the time limit of 15 minutes from the appointment time and without any telephone communication warning

(no show), drivers are allowed to leave the meeting place: the service will still be charged.

   3. Conditions for arrival transfers at airports:

3.1 Waiting

The customer or passengers are required to promptly notify the NCC Italia network by telephone in the event of unforeseen events, canceled flights, or delays in operations prior to boarding the aircraft; in the event of passengers being delayed from the scheduled meeting time at the meeting point at the airport, a wait by the driver staff for up to 60 minutes from the scheduled landing time is however tolerated; after this deadline, the customer must pay the additional payment for the further waiting by the driver staff, as established by the company tariff.

NB The availability to carry out the booked service may not be guaranteed, after exceeding the tolerance times for delays and without any warning; in this case the service will still be fully charged.

3.2 Meeting place

The default meeting point at the airport is the Meeting Point; any other meeting place must be communicated by the customer during the booking process.

The driver will wait for the passengers showing a sign with their name, surname and company logo.

With the contact established, the driver will accompany the passengers to the vehicle parked in the spaces specially prepared by the Airport Administration. Passengers are not allowed to be able to choose a different place of boarding, in compliance with the legislation relating to airport traffic.

In the event of early arrival of passengers at the meeting point compared to the scheduled time on the booking, please wait for the arrival of the driver staff until the scheduled meeting time.

   4. Conditions for arrival transfers at railway stations:

4.1 Wait

The customer is required to promptly notify the NCC Italia network by telephone in the event of unforeseen or delayed departure of the train or delays caused by any stops. In case of delay of passengers with respect to the scheduled appointment time at the station and without any

telephone communication of warning, (however, waiting for passengers free of charge by the driver staff up to 30 minutes from the expected time of arrival of the train is tolerated), after this deadline additional payment is due for the further waiting by the driver staff, as established by the company tariff.

NB The availability to carry out the booked service may not be guaranteed, after exceeding the tolerance times for delays and without any warning; in this case the service will still be fully charged.

4.2 Meeting place

The meeting place at the station will be established in advance during the booking phase. The driver will wait for the passengers showing a sign with their name, surname and company logo.

With the contact established, the driver will accompany the passengers to the vehicle parked in the spaces specially prepared by the Public Administration. Passengers are not allowed to choose a different place of boarding, in order to comply with the legislation relating to traffic.

In the case of early arrival of passengers at the place of appointment, with respect to the time set in the booking, please wait for the arrival of the driver staff until the scheduled meeting time.

   5. Conditions for arrival transfers at ports:

5.1 Wait

The customer is required to promptly notify the NCC Italia network by telephone in the event of unforeseen or delayed departure of the ship or delays caused by any stops or changes of destination; in case of delay of the customer with respect to the scheduled appointment time at the port and without any telephone notification (in any case, waiting for passengers free of charge by the driver staff is allowed up to 30 minutes from the scheduled time of arrival of the ship), after this deadline additional payment is due, for further waiting by the driver staff, as established by the company tariff.

NB The availability to carry out the booked service may not be guaranteed after the tolerance times for delays and without any warning, in which case the service will still be fully charged.

5.2 Meeting place

The meeting place at the port will be established in advance during the booking phase. The driver will wait for the passengers showing a sign with their name, surname and company logo.

With the contact established, the driver will accompany the passengers to the vehicle parked in the spaces specially prepared by the Public Administration.

Passengers are not allowed to choose a different place of boarding, in order to comply with the legislation relating to traffic.

In the case of early arrival of passengers at the place of appointment, with respect to the time set in the booking, please wait for the arrival of the driver staff until the scheduled meeting time.

   6. Transport conditions:

6.1. Baggage, pets, passengers with difficulties, minors:

Each passenger can carry up to one suitcase and one piece of hand luggage; the amount of baggage above the allowed must be declared during the booking phase in order to avoid that the assigned vehicle is not suitable for the service. Otherwise Rete NCC Italia reserves the right to request, when permitted by the vehicle's capabilities, a supplement of € 20 for each extra bag or to cancel the service by charging the full amount in any case.

All items transported travel under the responsibility of the owners; Rete NCC Italia will not be responsible for damage or loss of the objects transported.

Any transport of pets must be communicated in advance during the booking phase and must take place using the appropriate containers.

The transport of people with disabilities, non-ambulatory and minors, must be communicated at the time of booking in order to prepare the vehicle suitable for specific transport according to current legislation (also to find any child restraint seats).

All children under the age of 15 must be accompanied by an adult.

The NCC Italia network reserves the right to cancel the performance of the service and charge the full amount in the event that this transport request has not been specified during the booking phase.

Behavior of passengers on board the vehicle.

Rental service users are prohibited from:

  1. smoking during transport;
  2. drinking and carrying alcoholic beverages in the passenger compartment;
  3. throw objects from vehicles both stationary and in motion;
  4. soiling, fouling or damaging the vehicle; in case of detection of damage to the vehicle, compensation will be requested from the transported user;
  5. request the transport of pets without having adopted, in agreement with the NCC Italia network, all the measures necessary to avoid damage or soiling of the car;
  6. claim the vehicle stop not already foreseen during the booking phase; Stopping is granted only for emergency reasons (illnesses or technical problems of the vehicle) any change of route or any unplanned stop with respect to the itinerary established at the time of booking, will however be charged by the NCC Italia Network to the customer according to the company rate ;
  7. disturb driver staff while driving through rude arguments or violent attitudes.

 

Rental service users are required to:

  1.  comply with all legal provisions including municipal regulations.

The driver during transport has the right to interrupt the service or change the itinerary if the previous conditions of transport on board are not respected by the passengers.

   7. Tour:

  1. Not included in the price:

Entrance tickets to museums, food, wine tasting and other expenses and personal tips. Your driver, not a tour guide, can provide comments and explanations during the trip but he is not allowed to do it outside the car. If you want someone to assist you while visiting the sites or provide you with explanations or historical references, private tourist guides are available at an additional cost. Your driver will be happy to give you any suggestions on the best places to eat and other general information.

  1. Tips: consider giving a tip to your driver which is the correct way to show your appreciation.
  2. Rete NCC Italia is not responsible for forgotten objects on board the vehicles.

 

8. Various:

In the event of unforeseen journeys due to adverse road, weather or traffic conditions (demonstrations, strikes, vandalism, terrorism, checks by the police, fires, floods) or due to technical breakdowns of the vehicle or driver's illness , Rete NCC Italia is not responsible for delays or inefficiencies and does not guarantee the possibility of traveling on any vehicle chosen during the booking phase. In this case, however, an attempt will be made to complete the service with alternative means (taxi, car, rental bus with or without driver etc. etc.).

The customer is obliged to report any problems deriving from inefficiencies or shortcomings directly attributable to our work to the NCC Italia network as soon as possible.

Any dispute or controversy regarding the activities carried out between the NCC Italia network and the customer will be subject to the exclusive jurisdiction of the forum of Rome (Italy).

 

Terms and Conditions of Carriage updated on 15/07/2020

Rete NCC Italia

SHARE

Share on facebook
Share on twitter
Share on linkedin
Share on whatsapp