YOUR MOST FREQUENTLY ASKED QUESTIONS
The "rental with driver" (NCC) is defined as an activity for the transport of people. The NCC service is a non-scheduled public transport such as a taxi, and is regulated by article 85 of the Italian highway code.
The NCC authorization holder can carry out transport throughout the Italian territory. Furthermore, the transport service can also have its destination outside the Italian territory.
Sure! Among the many services we offer, there is the possibility of organizing excursions to major tourist centers with guides also in a foreign language.
Only in some circumstances; the refund is subject to the conditions offered in terms and conditions of carriage.
Yes, it is subject to the conditions offered in terms and conditions of transport.
Once the online booking is complete, the information will be shown and at the same time you will receive a confirmation e-mail where you will find all the information to reach our driver or the meeting point.
Yes, the services are inclusive of highway, rental with driver meeting the requirements of the law and fuel.
A supplement could pay him if he has to go to unplanned appointments or if he has to travel extra kilometers compared to the budget.
On our cars, children and young people count as adults and are assigned a seat with belts. We recommend parents to carefully position them correctly and to follow normal safety rules.
Yes. It is possible to request the presence of a seat directly during the booking phase.
Each passenger is obliged to inform us, when booking, about the presence at the time of transport of bulky objects or excess baggage. In case of impossibility to transport and without reservation, a dedicated transfer will be organized if requested. Costs and terms will be discussed with the driver.
Your vehicle is normally at the airport or station at the estimated time of arrival of the flight or train. We monitor incoming flights so that we can intervene in case of delay and organize the waiting of the driver until your arrival. Check terms and conditions of carriage.
It is possible to transport small pets inside the cars but, do not forget to notify the moment you make the reservation, in this way you will have all the information before the trip.
NCC Italia network makes the transport service for the disabled available on request.
Contact our reservation center with your reservation data and information about the lost item, our staff will take steps to recover it and deliver it to you. The home delivery service is subject to the payment of the kilometric rate with respect to our starting point. Before getting out of the vehicle, however, it is good practice to make sure that you have everything with you.
For any doubt or further clarification, do not hesitate to contact our telephone numbers, e-mail or using the appropriate form on the Contact page. Thank you!